Refund policy

Returns and exchanges

All purchases are final sale. We do not accept returns or exchanges for change of mind.

Damaged or incorrect orders

Please inspect your order when it arrives. If your order arrives damaged or contains an incorrect item, please email hello@heavenly-hills.com with your order number and photos of the issue. Once the issue is confirmed, we’ll refund the affected item. You won’t need to return it.

Refunds

We will notify you when your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact hello@heavenly-hills.com.

This policy does not limit any rights you may have under applicable consumer protection laws.

Questions

If you have questions about your order, please contact hello@heavenly-hills.com.